Returns & Exchanges

At Allure Flooring, we want you to be completely satisfied with your purchase. If your new flooring isn't the perfect fit, you can return uninstalled, boxed materials within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone with your order number to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Materials

  Ensure all flooring planks are in their original, unopened packaging and securely stacked on their original pallet to prevent damage during transit.

• 3.
  Schedule a Pickup

  Once your return is authorized, we will coordinate with a specialized freight carrier to collect the materials from your curbside or loading dock.

• 4.
  Inspection and Refund

  After our warehouse team inspects the returned goods for quality, your refund will be processed back to your original payment method within 7-10 business days.